Terms of Service

1. Who we are

Mosawer is operated by Mosawer LLC, a company formed in Wyoming, the United States of America, with its registered address at 30 N Gould St, Ste N, Sheridan, WY 82801, United States.

You can reach us at [email protected]. That address is the one to use for anything in these terms: questions, notices, complaints, and requests about personal data.

In these terms, «Mosawer», «we» and «us» mean the service and the company that runs it. «You» means the person using it.

2. Definitions

«The service»: the Mosawer website, dashboard, galleries, portfolio sites, the desktop uploader, and everything we provide through them.

«Photographer» or «account holder»: the person or business that holds a Mosawer account and uploads photographs. Most of these terms address that person as «you».

«Guest»: anyone who opens a gallery without an account: a client, an attendee, someone the photographer shared a link with.

«Content»: photographs, videos, logos, watermarks, text, album names, and anything else you upload or write into Mosawer.

«Find Me»: the feature that lets a guest take a selfie and be shown the photographs they appear in.

«Face template»: a string of numbers describing the features of a face, computed from a photograph and not itself a photograph. It is the form in which face data is stored; see the Privacy Policy. It is sensitive personal data under the Law.

«The Law»: the Saudi Personal Data Protection Law, issued by Royal Decree No. (M/19) dated 9/2/1443H, amended by Royal Decree No. (M/148) dated 5/9/1444H, and its Implementing Regulations.

«The Competent Authority»: the Saudi Data and Artificial Intelligence Authority (SDAIA).

«Applicable laws»: the laws that apply to you where you use the service, including in the Kingdom of Saudi Arabia the E-Commerce Law, the Personal Data Protection Law and its Implementing Regulations, the Copyright Law, and the Anti-Cyber Crime Law.

3. What we provide

We give you the tools to deliver your photographs: upload from a computer or from the desktop uploader at the event; automatic processing, resizing and watermarking; private galleries with a password or a link; a portfolio site on a Mosawer subdomain or on your own domain; contact and booking forms; and face search, so guests can find themselves. Read «Face search, and getting your guests' consent» before you upload anything: face detection runs on every photograph you upload and is not a feature you switch on.

We provide the platform. We do not take the photographs, we do not own them, and we are not a party to the agreement between you and your client or the event organiser.

Features change. We add, improve and sometimes retire parts of the service, and the plan page shows what each plan includes at any time.

We work hard to keep the service running, and we do not promise it will always be available. See «Availability and disclaimers» below.

4. Who may use Mosawer

To open an account you must be 18 or older and have the legal capacity to enter this agreement. If you open an account for a business, you confirm you are authorised to bind it, and «you» then means both you and that business.

Guests do not need an account. Find Me processes biometric data, so it is not available to anyone under 18 acting alone: a guardian may use it on a child's behalf, and by doing so confirms that they are that child's guardian. If you are a photographer, do not invite guests to use face search at an event with children present unless the consents you warranted below cover them through their guardians.

You may not use Mosawer if we have previously closed your account for breach, or where the law where you are prohibits it.

5. Your account

Give us accurate details when you sign up, and keep them current. We use your email address for receipts, security notices and anything important.

You protect your own login details, and you are responsible for any activity that happens through your account. Turn on two-factor authentication if you can. If you think someone else has your account, tell us at [email protected] straight away.

The desktop uploader is paired to your account. Treat that pairing like a password, and unpair a computer you no longer control from your dashboard.

Do not share one account between people who should have their own, and do not sell or transfer your account without our written agreement.

We may suspend or close an account used in breach of these terms, and where the breach can be put right we will say what is wrong and give you a chance to fix it.

6. Your photographs, and the licence you give us

Your photographs are yours. We claim no ownership of anything you upload, and nothing here transfers your copyright.

To run the service we need permission to handle them, so you grant us a limited, non-exclusive, worldwide, royalty-free and revocable licence to store your content, copy it for redundancy and backup, convert and resize it, apply the watermark and edits you choose, detect faces in it and compute a face template for each one so the gallery can be searched, and transmit and display it to you and to the people you give access to. That licence exists only to operate Mosawer for you, and it ends when you delete the content, subject to the recycle-bin and backup windows described below and in the Privacy Policy.

Here is what we will not do with your photographs. We will not sell them. We will not license them to anyone else. We will not use them in our own marketing or on our website without asking you separately and getting your agreement in writing. We will not use them, or a guest's selfie, to train or improve any face-recognition, generative or other machine-learning model. We will not open a private gallery to anyone you have not given access to.

Anything you publish yourself is different: a public portfolio, a showcase page, or a listing in our public directory is you choosing to publish, and you need the same permissions for that as for any other publication of the photographs.

You keep your own copies. Our backups exist so we can recover from a disaster, not as an archive for you.

7. What you warrant as a photographer, and how you cover us

Every time you upload, you confirm all of the following.

You took the photographs, or you hold the rights to them. You had the right to photograph at that event, from the client, the organiser, the host or the venue, together with any permit the place required.

Permission covering the identifiable people in the photographs is in place. Because a face template is computed for every face in every photograph uploaded to Mosawer, that permission includes the explicit, separately given consent of each identifiable person in the album to having a template of their face computed and matched, given before you upload, by a person of full legal capacity or by the guardian of anyone who is a child or lacks capacity, and recorded by you with the date, the time and the means by which it was given. You will produce that record to us within thirty days of our asking for it, and you accept that we may hide or remove an album where you cannot.

You have told those people, or the organiser has on your behalf, what will happen to the photographs, that they will be delivered through an online gallery, and that the gallery can be searched by face.

Nothing you upload infringes anyone's copyright, trademark, likeness, privacy or any other right. And what you upload does not breach applicable laws, does not offend public morals, and does not breach the laws of the country where it was taken.

Mosawer holds no consents and no releases: obtaining them and keeping the record is yours, not ours, and we cannot grant permission over a photograph that is not ours. That does not mean we ignore the people in your photographs. A request that reaches us is passed to you, followed up, and acted on by us if you do not act within the time the Law allows.

If someone asks for their photographs to be removed, that request is yours to answer, and the tools to do it are in your dashboard. We may also remove or hide content ourselves where the law, a court, or a competent authority requires it.

You will defend and indemnify Mosawer LLC, its owners and its employees against any third-party claim, demand, complaint, loss or cost (including reasonable legal fees) that is brought by or on behalf of a person appearing in your photographs, an event organiser, a client, or a rights holder, and that arises from your content, from your use of the service, or from a breach of this section. It does not extend to any administrative penalty imposed on us by a competent authority for our own conduct, which is ours to bear and cannot be passed to you. This indemnity does not extend to any fine, order or other measure imposed on us by a data protection authority in respect of processing for which we are the controller, or in respect of our own breach of the Personal Data Protection Law or of these terms. Neither party can contract out of its own statutory liability, and nothing here is intended to try. This does not apply to anything caused by our own breach of these terms.

We will tell you promptly about any such claim, give you the information you need, and let you run the defence with lawyers we reasonably approve. You will not settle in a way that admits fault on our part, or costs us money, without our agreement.

8. Face search, and getting your guests' consent

Two separate things happen, and only one of them is yours to control. When you upload a photograph, we detect the faces in it and compute a face template for each one. We do that on every photograph uploaded to Mosawer, automatically, and you cannot switch it off, so the permission you warrant above must already cover it before you upload, not after you decide whether to offer face search. Matching runs when a guest chooses to take a selfie and press «Find me», and for three hours afterwards, when a new photograph you upload is compared against that guest's open session. A template is only ever matched against photographs in the same album. We do not search across albums or across photographers.

Getting your guests' consent is your responsibility, not ours, and telling them is not the same as getting it. A face template is sensitive personal data under the Law, and the only lawful basis available for it is the explicit consent of the person concerned, given separately for this purpose, before you upload, by someone of full legal capacity or by a guardian, and recorded with the date, the time and the means by which it was given. You are the one with the relationship with your guests; we have none. Keep that record, produce it to us within thirty days if we ask for it, and do not upload photographs of an event where you do not have it.

Face search exists so people can find their own photographs, and that is the only thing it may be used for. Do not use Mosawer to identify, track, screen or profile anyone, to build a face database, or to match faces against people who are not the guests of the event you photographed.

Upload only your own face to Find Me. Uploading someone else's photograph to find their pictures is a breach of these terms, and we close accounts and galleries when we learn of it. We cannot tell from an image whose face it is, so understand what that means for a gallery link: anyone who holds it can search your event by face. Share it only with the people you meant to reach, and set a gallery password on anything sensitive.

Matching is statistical. It can miss a photograph, and it can return a photograph of someone else. Look before you download or share, and never treat a match as proof of identity.

What we do with face data, how long it lives and how a guest erases it are in the Privacy Policy. In short: we do not sell it, we do not hand it to anyone else, and we do not train models on it.

9. Personal data: who is responsible for what

There are two roles under the Law, and this agreement assigns them plainly.

For the photographs and the people in them, you are the controller (جهة التحكم). You decide what to shoot, what to upload, what to publish, and who gets access. We are your processor (جهة المعالجة) and we act on your instructions.

We are the controller only for the data we hold in our own right: your account, your billing, your support messages, and the security records we keep. We are also the controller for the selfie a guest gives to Find Me and the short-lived template made from it, because the guest hands it to us directly and we set how long it lives. All of that is described in the Privacy Policy.

The rest of this section is our processor agreement with you. It applies as long as you use the service.

Purpose and instructions. We process your content to host, convert, index, deliver and back it up, and to run the features you switch on. Your settings and your use of the product are your documented instructions. We do not process your content for our own purposes. We keep a small number of powers in our own right, set out in the Privacy Policy: acting on a data subject's request that the Law grants and you have not answered in time, removing content the law requires us to remove, and protecting the security of the service.

Categories and duration. We process photographs and their metadata, the face templates derived from them, whatever guests type into your forms, and the contact details of guests who subscribe to album updates. We process them while your account is open and the content is not deleted, plus the recycle-bin and backup windows in the Privacy Policy.

Confidentiality and security. Everyone who can reach your content is bound to keep it confidential, and that obligation survives the end of their engagement with us. We apply technical and organisational measures appropriate to the risk.

Breaches. If a personal-data breach affects your content, we will notify you without undue delay and give you what you need to meet your own notification duties.

Helping you. We will help you, so far as we reasonably can, to answer requests from the people in your photographs and to meet your obligations under the Law. Once a year, and whenever the Law requires it of you, you may ask us for the information you reasonably need to assess our compliance, and we will answer within thirty days.

Sub-processors. We use other companies to run the service: infrastructure and hosting; object storage and content delivery; network security and certificates; email delivery; subscription payments and marketplace payments; sign-in with an identity provider; error monitoring; product analytics; and uptime monitoring. Each one is named, with its role, the data it touches and the country it processes in, on the sub-processor list at mosawer.app/subprocessors, which forms part of this agreement and carries the date it was last changed. We will give you at least thirty days' notice before adding one, and you may object on reasonable data-protection grounds within that period; if we cannot resolve your objection, you may cancel your subscription and we will refund the unused part of the period.

Where the data is. We are established outside the Kingdom of Saudi Arabia and your content is processed outside the Kingdom. The Privacy Policy states the categories of recipients and the countries involved. Where the Regulation on Personal Data Transfer Outside the Kingdom requires it, we will enter into the Standard Contractual Clauses issued by the Competent Authority under that Regulation with you, and keep them on file.

Other laws. We are established in the United States of America and are subject to its laws, which include legal process capable of compelling us to disclose data we hold without prior notice to the person it belongs to. The effect of those laws on our ability to meet the Personal Data Protection Law is assessed in the transfer risk assessment that Regulation requires. That assessment is being carried out, and we will share it with you on request once it is recorded. Where a law that binds us compels disclosure, we disclose only what it compels, and we tell you first unless we are forbidden from doing so. Where disclosure is instead required by the law of the Kingdom, it does not need the prior consent of the person concerned, but we will notify you of it. None of this changes what we do with your content under your instructions.

10. Guests, and what you may do with the photographs

If you are a guest, you may open a gallery you were given access to, use Find Me, and download or buy photographs where the photographer allows it.

The photographer owns those photographs. What you receive from them is a personal licence: keep the pictures, print them for yourself, and share them with family and friends. It is not transferable and it is not commercial.

You may not sell, license or publish the photographs commercially; use them to advertise or promote anything; remove, crop out or obscure a watermark or credit; feed them to any artificial-intelligence system for training, generation or face-swapping; run your own face recognition on them; scrape or bulk-download a gallery; or pass a gallery password to people the photographer did not intend to reach.

Upload only your own face to Find Me.

If you want a wider use (an advertisement, a magazine, a commercial project) ask the photographer. They can grant it; we cannot.

If you appear in a gallery and want your photographs taken down, ask the photographer who took them: the photographs are theirs. Write to us as well. We will pass it on, follow it up, and act ourselves if the photographer does not act within the thirty days the Law gives them. Erasing your face data is a separate thing, and every email we send you carries the link that does it. The Privacy Policy explains both.

11. Acceptable use

Use Mosawer for what it is for. Do not use it to do any of the following.

Upload content you do not hold the rights to, or that breaks anyone's copyright, likeness, privacy or other rights. Upload content that is unlawful, sexual, exploitative of children, violent, defamatory, hateful, or contrary to public morals or the laws of Saudi Arabia or of the country you are in. Upload photographs taken without the right to take them, or taken where photography was not allowed.

Identify, track, screen or profile any person, or build a face database.

Scrape, crawl or bulk-download the service; run bots against it; get around rate limits, password gates, watermarks, download limits or any other technical restriction. Probe, attack, overload, decompile or reverse-engineer any part of it, or try to reach an account, gallery or file you were not given.

Resell, sublicense or white-label the service without our written agreement. Connecting your own domain and removing our branding on the plans that include it is not this.

Impersonate anyone, or connect a domain, name or trademark you do not have the right to use. Send unsolicited messages through our forms, our galleries or our email.

We may investigate, remove content, and suspend or close accounts that break this section. Where a use is unlawful we may report it to the competent authorities, including under the Anti-Cyber Crime Law, the Copyright Law and the Personal Data Protection Law.

12. Plans, billing and the merchant of record

Mosawer is sold as a subscription. What each plan includes, and what it costs, is on the pricing page.

Subscriptions are sold through Polar, which acts as the merchant of record. Polar is the seller for your subscription: it takes the payment, issues your receipt or invoice, and handles sales tax and VAT where they apply. The service itself is provided by us under these terms.

Your plan renews automatically at the end of each billing period until you cancel. You can cancel at any time from your dashboard (Settings, then Subscription, then Cancel subscription), and you keep full access until the end of the period you have already paid for. Cancelling does not delete anything.

Prices can change. We will give you at least (30) days' notice before a price increase takes effect on your subscription, and you can cancel before it does.

If a payment fails we may retry it and may suspend paid features until it clears. Your content is not deleted because of a failed payment.

Refunds and cancellation are covered by our Refund & Cancellation policy, which is part of this agreement. If you think a charge is wrong, write to [email protected] before starting a chargeback. It is faster, and a chargeback may suspend your account while it is open.

13. The free trial

Every new account starts with a free trial of (7) days, counted from the day you sign up. No card is charged during it, and letting it end costs nothing.

The trial has limits: (3) albums, (50) photographs per album, and (20) face searches per album.

When the trial ends and there is no subscription, your galleries and your portfolio go offline and editing is locked. Nothing is deleted. Subscribe and everything comes back exactly as you left it.

One trial per person or business. We may withdraw a trial from anyone using it to get around the plan limits.

14. Selling photographs: the seller is the photographer

Where the online store is enabled on your account, you can sell photographs and prints from your gallery.

The seller is the photographer. The sale is a contract between the photographer and the buyer. We provide the checkout and deliver the files; we do not own the photographs, we do not set the prices, and we are not the seller.

Payments run through a third-party payments provider. To sell, you must open an account with that provider, pass its checks, and follow its rules. That agreement is between you and it, and payouts reach you from it, not from us. If it closes or restricts your account, we cannot override that.

We keep a commission on each sale. The rate depends on your plan and is shown on the pricing page.

You are responsible for describing what you sell accurately, delivering it, and answering the buyer. Refunds and complaints about a photo purchase go to the photographer who sold it. See the Refund & Cancellation policy. We can help both sides sort out a dispute, but the decision is the seller's.

You are responsible for your own tax, invoicing and licensing obligations on those sales, including VAT and any registration your country requires.

Buyers receive the licence set out in «Guests, and what you may do with the photographs».

15. Suspension and closing an account

We may suspend or limit an account that breaches these terms, that is being used unlawfully, that puts the service or other people at risk, or that has an unpaid balance.

Where the problem can be put right, we will tell you what is wrong and give you a fair chance to fix it. Where the risk is serious (unlawful content, a security threat, a legal order, a credible complaint from someone in a photograph) we may act first and explain afterwards.

We can also remove or make private the specific content that caused the problem, without touching the rest of the account.

You can close your account yourself at any time from Settings.

We may end this agreement for convenience with (30) days' notice, and if we do, we will refund the unused part of any period you have paid for.

16. What happens to your content

Deleting an album or a photograph moves it to the recycle bin. It disappears from the gallery immediately, and you can restore it for (30) days. It still exists on our systems during that window, and so do the face templates computed from those photographs. After (30) days it is permanently removed, and the face templates go with it.

Deleting your account starts a (30) day window. The account keeps working during it, so you can change your mind from inside it; renewal billing stops at once, so you are not charged for a month you asked to be deleted in. After the window, your account and its content are destroyed, and we carry out the deletion steps described in the Privacy Policy with the providers we use.

If we close your account for breach, we will give you a fair chance to download your photographs first, unless the law or a serious risk prevents it.

Deleted data can survive in an encrypted backup until that backup expires on its own rotation. Nothing reads from backups except a disaster recovery, and if we ever restore from one, we re-apply every destruction that had already been carried out before the restored data is put back into service.

Keep your own copies. We do not hold an archive for you after your account is gone.

The sections on your warranty and indemnity, liability, governing law and the general provisions survive the end of this agreement.

17. Availability and disclaimers

We do our best to keep Mosawer running, and we do not guarantee it will always be available. Maintenance happens, hardware fails, networks break, and the companies we depend on have outages of their own.

The service is provided «as is» and «as available». To the extent the law allows, we exclude the implied warranties of merchantability, fitness for a particular purpose and non-infringement of third-party rights, and we do not promise that the service will meet every requirement you have or run without error.

Face matching is statistical, not certain. It can miss photographs and it can return the wrong person. Do not treat a match as identification, and check before you download or share. A wrong match is an error in personal data, and the person affected can ask us to correct it under the Privacy Policy. We do not treat it as merely a product fault.

Automatic processing (resizing, conversion, watermarking, presets) is best effort. Look at the output before you deliver it.

We are not a party to your contract with your client or with an event organiser, and we do not promise you bookings, sales or income.

18. Limitation of liability

Nothing in these terms limits our liability for fraud, for wilful misconduct or gross negligence, for death or personal injury caused by us, or for anything that cannot be limited under the law that applies to you.

Subject to that, our total liability to you for all claims arising in any (12) months is limited to the amount you paid us in the (12) months before the claim arose. If you paid us nothing, our liability is limited to (100) US dollars.

We are not liable for indirect or consequential loss, or for lost profit, lost business, lost opportunity, lost data or lost goodwill.

We are not liable to you for a claim made by a person appearing in your photographs, or for any consequence of your not holding the permissions you warranted, or for the acts of a client, a guest or an event organiser.

None of this section applies to a person whose personal data we process but who is not a party to these terms, in particular, a person who appears in a photograph published through Mosawer. The cap in this section does not apply to them, nothing here limits what we owe them under the Personal Data Protection Law, and nothing here affects their right to complain to the Competent Authority or to bring proceedings in the Kingdom. The sentence above about claims brought by people appearing in your photographs allocates that risk between you and us only; it does not reduce their rights against either of us.

If you are a consumer, this section does not take away any right your local law gives you that cannot be waived.

19. Indemnity

You will defend and indemnify Mosawer LLC, its owners, its employees and its contractors against any third-party claim, loss, liability or reasonable cost (including legal fees) arising from your content, your use of the service, your breach of these terms or of any applicable law, or your breach of a third party's rights.

This indemnity does not apply to any claim, loss, fine or cost caused by our own breach of these terms, our own negligence, or our own failure to meet an obligation the Law places on us in our own right as a controller or processor, including any liability arising from our computing face templates from your photographs, which we do automatically and which you cannot switch off. It does not extend to any fine, order or other measure imposed on us by a data protection authority in respect of processing for which we are the controller. Neither party can contract out of its own statutory liability, and nothing here is intended to try.

This is in addition to, and does not replace, the indemnity in «What you warrant as a photographer», and it survives the end of this agreement.

Where this section and «What you warrant as a photographer» both cover the same claim, the procedure here governs: we will notify you promptly, you may take conduct of the defence with lawyers we reasonably approve, we will cooperate at your cost, neither of us will settle in a way that admits fault on the other's part without their agreement, and you will not settle in a way that costs us money without ours.

20. Changes to these terms and to the service

We may update these terms. For a material change we will give you at least (30) days' notice by email or inside the product before it takes effect, unless the change is required by law or is needed to deal with a security risk, in which case it may take effect sooner.

If you do not accept a material change, cancel before it takes effect. Continuing to use Mosawer after it takes effect means you accept it.

We may add, change or withdraw features. We will not materially reduce the core features of a paid plan during a period you have already paid for without notice and the option to cancel and be refunded for the unused part.

The «last updated» date at the end of this page shows the version in force.

21. Governing law, disputes, and your local rights

These terms are governed by the laws of the State of Wyoming, United States of America, without regard to its conflict-of-laws rules.

If something goes wrong, write to [email protected] first. We will try in good faith to settle it with you within (30) days. If we cannot, the courts of Wyoming have jurisdiction.

None of that takes away rights your own country gives you and does not let you waive. If you use Mosawer from the Kingdom of Saudi Arabia, you keep every mandatory consumer protection of Saudi law, and you keep the right to bring your claim before the Saudi courts or the competent committees where Saudi law gives you that right.

The Standard Contractual Clauses issued by the Competent Authority, where they apply between us, are not governed by this section. They are governed by the law of the Kingdom of Saudi Arabia and, as their own terms require, we submit to the jurisdiction of the Saudi courts for any dispute arising under them. Nothing in these terms modifies, qualifies, or is to be read as modifying those Clauses; where anything here conflicts with them, the Clauses prevail.

Personal data is separate from all of the above. We comply with the Personal Data Protection Law for the personal data of people in the Kingdom, whatever law governs this contract, and choosing a governing law here does not displace it. Anyone whose personal data we hold may complain to us at [email protected] and may complain to the Competent Authority (SDAIA).

If we later operate Mosawer through a company established in the Kingdom, we will tell you, and from that point Saudi law and the courts of Riyadh will apply in place of this section.

22. General provisions

Severability. If a clause turns out to be unenforceable, the rest stays in force and that clause is read down to the narrowest meaning that works.

No waiver. If we do not enforce something straight away, we have not given up the right to enforce it later.

Assignment. You may not transfer this agreement without our written agreement. We may transfer it to a company that acquires our business, and we will tell you if that happens.

Force majeure. Neither of us is in breach for a delay or failure caused by something outside our reasonable control, including outages at the providers the service depends on.

Notices. We write to the email address on your account, and you write to us at [email protected]. Keep your address current. A notice sent to a dead address still counts.

Entire agreement. These terms, together with the Privacy Policy, the Cookie Policy and the Refund & Cancellation policy, are the whole agreement between us about Mosawer, and they replace anything said before.

No partnership. Nothing here makes us partners, agents, or employees of one another.

Language. These terms, together with the Privacy Policy, the Cookie Policy and the Refund & Cancellation policy, are published in Arabic and English. Where the two differ, the Arabic text alone governs, for every user and wherever they are, and any translation is provided for convenience only.

Headings. Headings are for reading convenience and do not affect the meaning.

23. Contact us

For anything about these terms (a question, a notice, a complaint, a takedown request, or a request about personal data) write to [email protected]. A person reads every message.

Mosawer LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, United States.

Effective from 1 October 2026.